When will my order be shipped?
We take a great deal of care with the picking and packing of your order and as such may take up to two working days to leave us. On the occasion it may take longer, we will contact you and we will of course throw a free item in.
Can I return my order?
We will except returns for un-opened products, so please contact us if you have any questions or want to return your purchase. As our products may come into contact on a personal level, we do not except returns for products once they have been taken out of there packing, We allow up to 14 days for returns.
When will my order be delivered?
Orders for the UK should be delivered within 5 working days depending on the service you have chosen. Orders outside the UK but within the European Union should be delivered within 7-10 working days. Orders outside the EU should be delivered within 7-14 working days of dispatch.
What do I do if my order has a problem?
Please contact us using the website contact form, or please contact our Facebook profile and we will get back to you about a resolution.
My order UK hasn't arrived, what should I do?
If your order is being delivered within the UK on un-tracked Royal Mail, please allow six business days after receipt of the dispatch email before contacting us. For Royal Mail Tracked, please contact us the day after your goods were due to be delivered. Royal Mail can deliver your parcel up to 6pm, Monday-Saturday. Please also be aware that currently covid-19 may have an impact on these times.
Do you reply to emails from the website?
Yes of course, we have copies sent to both of our personal inboxes so we don't miss them, we will always try to reply within 24 hours.
Can I track my order?
Royal Mail First, Second class standard delivery, International and EU standard orders is not a tracked service. However, delivery is very reliable. All Royal Mail Tracked and special delivery items are tracked and signed. We will email your tracking number to you upon dispatch. If your order has not arrived within the delivery dates stated above, please contact us using the website contact form or message our Facebook page which we man daily.